Welcome to EcoTools.com! This page contains answers to most questions you may have about our online ordering. Plus, if you would ever like to speak to us directly, you can contact Customer Service at 1-844-284-0778 between the hours of 8am-4:30pm (CST), Monday through Friday, excluding holidays.
Most orders are processed within 1 business day of receipt, depending on product availability. Processing time does not include weekends or holidays.
You may cancel your order up until it is processed. Order processing occurs daily Monday-Friday, at 2pm CST.
Occasionally, orders or parts of an order are cancelled by our system for various reasons including, but not limited to:
- Difficulty in processing payment information
- Cannot ship to address provided
- Cancelled due to a customer request
- Item has become permanently unavailable
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items.
Backordered product will be sent as product becomes available. You will be notified once your order has shipped.
Currently, EcoTools® orders are shipped to US destinations only. Shipping occurs on business days (Monday to Friday, excluding national holidays).
Orders will be shipped via USPS for ground shipments and FedEx for expedited shipments (Next Day Air or 2nd Day Air). After your order leaves our warehouse, typical ground transit times are 1-5 business days (continental US) and 7-14 business days (Alaska and Hawaii). Expedited shipping reduces transit time, but not order processing time. Shipping rates are subject to change at any time.
Generally, orders ship one to two business days after receipt. Transit days for USPS are Monday through Saturday, excluding holidays. Transit days for FedEx are Monday through Friday, excluding holidays.
If your order has already been processed, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned.
FedEx will make a total of three (3) delivery attempts, sometimes 2 on a single day. After each delivery attempt, they will leave a notice telling you the approximate time of the next delivery. If after 3 attempts they still have not found you at home, they will temporarily hold your package at the local office for pick up. If the package cannot be delivered and is not picked up at the FedEx office, it will be returned to us. If your package is being sent Next Day Air or 2nd Day Air, it will IMMEDIATELY be returned to our warehouse after the 3rd delivery attempt. Air packages are not held at the local FedEx office.
Reshipment charges apply for orders returned for non-delivery.
USPS Priority Mail generally delivers within 2 – 3 business days.
SHIPPING CONFIRMATION EMAILS
Once your order is shipped, your tracking number will be emailed to you. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note that our carriers do not process orders on the weekend. Therefore, if you place an order on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.
We are happy to issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The item must have been purchased on EcoTools.com.
If you need to return an item for one of these three reasons, please contact us at 1-844-284-0778 within 7 days of receipt. If the return is authorized, we will email you a pre-paid shipping label and request that you send the item back to us within 30 days of receipt.
Please follow the below steps to complete your return:
- Securely pack the item(s) in a box with the original packing slip. The box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit.
- Print the return label and affix it securely to the top of the package. The return shipping label is for the United States Postal Service (USPS) only and cannot be used with other shipping carriers.
- Give the package to your letter carrier or take it to your nearest post office for delivery.
Refunds will be processed within 1 business day of receipt of returned goods. When receiving a refund, you will be sent an email confirmation. The credit will typically be reflected on your billing statement within one billing cycle. If you have not yet received a confirmation email after 30 days, please call 1-844-284-0778.